Refund Policy
Last Updated: January 2026
IMPORTANT NOTICE ON CUSTOM GOODS:
Because the songs we create are custom-made specifically to your personal specifications (Electronic Communications and Transactions Act 25 of 2002, Section 42(2)(d)), they are exempt from the standard "cooling-off" period and right of return.
1. Cancellation Before Work Begins
If you cancel within 24 hours of ordering AND before we have started writing, we will issue a full refund.
2. Revisions
Once delivered, we do not offer money-back refunds if you simply "don't like the vibe." However, your package includes revision rounds to tweak the song until it lands.
The Story Song Co. (Pty) Ltd
184 Upper Buitenkant Street, Oranjezicht, Cape Town, 8001
South Africa